Refund & Returns

Last updated: July 14, 2026

Because our products are sensitive research materials, we cannot accept returns of opened or used vials. We stand behind what we ship with the guarantees below.

COA guarantee. If the lot printed on your vial does not match the certificate of analysis you reviewed at purchase, we will replace it or issue a full refund — no questions asked.

1. What is covered

Wrong item — you received a product different from what you ordered.
Damaged or defective — the vial arrived broken, or the lot does not match its COA.
Non-delivery — a tracked shipment is confirmed lost in transit.

2. What is not covered

Opened, used, or reconstituted vials.
Buyer's remorse after an order has shipped.
Delays or damage caused by an incorrect shipping address you provided.
Any use of the product outside laboratory research (see our Research Use Policy).

3. How to request

Email research@sanoplus.bio within 7 days of delivery with your order reference (SANO-XXXXXX) and, for damaged or incorrect items, a photo. We'll respond within 2 business days.

4. Refund method & timing

Approved refunds are returned by the same method you paid: Zelle refunds go back to the account the payment came from, typically within 3–5 business days of approval. Cash App refunds are returned in bitcoin to a wallet address you provide, at the U.S.-dollar value of your original order — because the bitcoin price moves, the amount of bitcoin returned may differ from the amount you sent. Replacements ship at no additional cost.

5. Cancellations

You may cancel an order any time before it ships for a full refund. Once an order has shipped it cannot be cancelled, but the coverage above still applies.

This document is adapted general boilerplate and does not constitute legal advice. Please have it reviewed by qualified counsel before publishing.